Practice Charter

smiling_patientIt is everybody’s aim at this practice to give you high quality Health Care and Service. We need you to help us as we firmly believe that the ‘patient - doctor’ relationship is a two way process.

We aim to offer you

  • A friendly courteous welcome. You can expect confidentiality and respect for your dignity, religious and cultural beliefs. If you would like to speak privately to the receptionist, please ask.
  • A same day appointment for urgent problems. This may not be with your normal GP and will depend on availability.
  • Punctual surgery appointments. If there is a delay of over 20 minutes you will be advised, we will endeavour to keep your wait to the barest minimum.  
  • Appropriate treatment, which may not always involve giving you a prescription. Treatment and advice will be fully discussed with you. Please ask questions if you are not sure about anything.
  • Repeat prescriptions within two full working days of receiving the written request. Requests for medication not printed on your repeat slip may take a little longer.
  • Complete confidentiality at all times. You also have the right to see your medical records, subject to legal limitations. Please ask your doctor. A charge will be made for copies.
  • To be referred to a consultant when your GP thinks it is necessary and to be referred for a second opinion if both you and your GP agree that this is desirable.
  • Home visits if you are unable to leave your home through ill health. Please only ask for a home visit if you are unable to attend the surgery.
  • Out-of Hours Emergency cover for every day of the year.
  • Information on the results of your tests ordered by the practice.

How you can help us

  • By arriving on time for your appointment.
  • By informing us as early as possible if you are unable to keep an appointment, so that we can see another patient.
  • By remembering that appointments are for one person only. You should make another appointment if more than one person needs to be seen.
  • By letting the receptionist know if you think you will need a longer than normal appointment if requested by the doctor.
  • By trying to get to the surgery whenever possible. Home visits take up a lot of the doctor’s time. If you do need a home visit please let us know by 10.30am. Most children can be safely brought to the surgery by car and can be seen promptly.
  • By requesting an out-of-hours visit only in cases of genuine emergency which cannot wait until the morning.
  • By informing us of any change of address or telephone number.
  • By telephoning for test results only between 2pm and 3pm if possible.
  • By taking responsibility for your own health and respecting the advice given to you on treatment and to prevent ill health.
  • By requesting repeat prescriptions in writing using the standard slip if available or by registering on the practice website to order online.
  • By not letting your long term medicines run out. Please put in your repeat prescription slip several days before you need a supply, and allow 2 working days for these to be ready for collection.
  • By keeping hospital appointments or letting the hospital know if you are unable to attend.
  • By being polite to practice staff. We will remove from our list immediately patients who are violent or seriously abusive towards any practice staff.

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